Resume Steven C. Berry Email: scberry@yahoo.com SUMMARY Technical writer with 17 years of documentation, programming and systems analysis experience in the aerospace, telecommunications and information technology industries - Wrote and edited desktop procedures, project management documents, configuration guides, process guides, and operation & maintenance manuals (Adobe FrameMaker, Microsoft Word & PowerPoint, Adobe PageMaker, Adobe Acrobat & Distiller). - Created business process, system architecture, and operational model diagrams (Microsoft Visio) and other charts and illustrations. - Authored online help for business applications and ERP process diagrams (Windows Help Workshop, HTML Help, JavaScript, Baan Enterprise Modeler). - Wrote programs and macros to automate business applications. Wrote scripts and queries for database automation and management (Visual Basic, VBA, BASIC, Perl, UNIX C Shell scripts, SQL, DAO, ADO, API, ODBC). - Created & maintained web sites, forms, components, and documents (HTML, XML, JavaScript, CGI/Perl, Microsoft FrontPage, Macromedia Dreamweaver). - Provided technical support & troubleshooting for PC and network issues. PROFESSIONAL EXPERIENCE 2003 (contract underway) Position: Technical Writer Employer: TEKsystems Inc. Client: Boeing BCA Process Infrastructure Prepare Variation Risk Management documents for inclusion in Boeing Policies, Procedures & Processes System. Analyze technical content, determine document format, create documents using standard templates and processes. 2003 Position: Webmaster Employer: Bainbridge House Maintained website. Employed PHP and mySQL to create data input forms. 2003 Position: Technical Writer Employer: RWJ & Associates Client: A-dec, Inc. Wrote a an owners guide, an installation guide and a quick-start guide for an intra oral camera as installed in A-dec dental delivery systems. Used Word and Acrobat PDFMaker. 2002-2003 Position: Technical Writer Employer: Meridian Technology Group, Inc. Client: Western Wireless Corp. – Bellevue WA Wrote a user guide for InSite, a web-based application developed in-house to display cell site statistics in database tables. Wrote training material to accompany the user guide. Wrote knowledge transfer material for ongoing maintenance of the documentation. Used Word, Visio, PowerPoint and Acrobat Distiller. 2001-2002 Position: Technical Writer Employer: Superior Technical Resources Client: Boeing BCA Information Management (IM) – Seattle WA Wrote project management and process documents for five computing system access management and information security initiatives. Used Fujitsu Macroscope methodologies and templates. Developed and maintained communication plan materials for clients of IM Communication Team. Used PowerPoint to create presentations, Visio to create diagrams, and Access to create databases. Wrote and edited web site content. Assisted with site redesign effort. Worked with Boeing WebWorks application development service to ensure timely and effective web content delivery. 2001 Position: Technical Writer Employer: Sakson & Taylor Client AT&T Fixed Wireless Services – Redmond WA Wrote Method & Procedure documents to describe changes to the work order dispatch process. Traveled to local dispatch offices to interview dispatchers and document workflow. Worked with subject matter experts to understand MDSI Advantex workforce management tools. Edited white papers. Updated release notes. Performed peer edits. Used Adobe FrameMaker to create documents. Used Adobe Acrobat and Distiller to create PDF files for review and release. Assisted in the training process when MatrixOne Engineering Central was implemented as an enterprise data management system. 2000-2001 Position: Technical Writer Employer: High Tech Staffing Client: DecisionPoint Applications, Inc. (DPA) – Portland, OR Wrote implementation and configuration guides for Financial, Human Resources, Manufacturing/Distribution, and Customer Relationship Management ERP data warehouses. These guides describe source system data deployment (Oracle Applications, PeopleSoft, Siebel) in DPA data warehouses. Developed Visual Basic programs to extract and format warehouse metadata for use in Visio star schema diagrams and Word document tables. Employed ODBC calls, API functions, SQL queries, and VB forms. Stored user preferences in Windows registry. Automation of this process eliminated manual tasks and ensured data accuracy. Used Microsoft Word to create guides, Adobe Acrobat to create PDF files, and Macromedia Dreamweaver to create and edit web pages. 1999-2000 Position: Technical Writer Employer: Superior Technical Resources Client: Boeing CNO Production Support – Seattle, WA Wrote desktop procedures to describe system functions and processes. Used Word and Visio to create procedures. Used Saros Document Manager for configuration management of desktop procedures. Created system management operational model diagrams for customers of Production Support. These diagrams display problem escalation paths and responsibilities. Used PowerPoint to create diagrams, and Visio to create custom shapes in the diagrams Developed Visual Basic programs to maintain system management data stored with Visio shapes embedded in PowerPoint diagrams. Employed API functions and OLE automation. Designed Visio master shapes, stencils, templates and custom properties. Automation of this process saved data input time and ensured data accuracy. Developed additional Visual Basic programs to extract system management data from Visio shapes and import that data into Access databases. This provided custom reporting and ad hoc queries. Designed Access database tables & SQL scripts. Employed DAO functions and API calls. Automation of this process improved customer understanding of system performance improvements. 1999 Position: Technical Writer Employer: Aquent (formerly Renaissance Worldwide, Inc.) Client: Verizon Wireless (formerly AirTouch) – Redmond, WA Created system architecture documents and diagrams for DB2 & UNIX mainframe customer billing system, to document the existing system and plans for system improvement. Used Word to create the documents, and Visio to create the diagrams. Designed custom stencils and master shapes for the diagrams. This provided consistency and clarity of design. Designed and implemented Lotus Notes database for configuration management of document and diagram library. This provided controlled access to documents and diagrams. 1995-1999 (multiple contracts) Position: Technical Writer Employer: Superior Technical Resources Client: Boeing DCAC/MRM – Seattle WA Modeled business process diagrams and wrote online help text using business enterprise applications in support of the DCAC/MRM process re-engineering and implementation effort. Used Visio and Baan's Enterprise Modeler to create process diagrams and help text. Trained writers to use Baan Dynamic Enterprise Modeling tools to model business processes. Wrote tipsheets, test scripts and training materials for new versions of Baan tools. Used Word, Dreamweaver and PowerPoint to create test and training documentation. Managed two Boeing intranet web sites. Wrote HTML documents, JavaScript code & SSI scripts. Used Siebel/Scopus ProTEAM for change management of process documentation. Wrote UNIX scripts to collect and analyze Baan ERP data stored in Oracle tables. 1997 Position: Technical Writer Employer: Sakson & Taylor Client: Microsoft Windows NT Server group – Redmond WA Wrote user manuals & online help for the Windows-based Terminal Server. Used Word to create manuals and Windows Help Workshop to create online help. 1996 Position: Technical Writer Employer: Verizon Wireless (formerly GTE) – Seattle WA Wrote user manuals and online help files for the WorldWin OSS products. Used FrameMaker to create manuals and online help. 1991-1995 Position: Systems Analyst Employer: Aerojet (formerly Olin Aerospace) – Redmond WA Developed business applications for Pick OS environment, including MRP and finance systems. Wrote Pick BASIC programs, Pick database query scripts, UNIX shell scripts & Perl scripts. Administration for networked servers, workstations and client PCs (Windows, UNIX, DOS, Mac): provided training, troubleshooting and help desk support during transition to a client/server environment. Tested applications, developed curriculum and training materials. 1985-1991 Position: Technical Writer Employer: Aerojet (formerly Olin Aerospace) – Redmond WA Wrote operation & maintenance documents to commercial and military specification. Created business charts, diagrams and presentations and associated illustrations. EDUCATION Seminars, classes & ongoing IS education (Baan ERP, Sun Solaris (UNIX), Visio, FrameMaker) 2 years undergraduate study—Minneapolis College of Art & Design (1973) and University of Montana (1977)